A Courageous Conversation (Called Crucial Conversations in some literature*) is a discussion between two or more people where 1) stakes are high, 2) opinions vary, and 3) emotions run strong. When you are in the middle of a courageous conversation (or thinking about stepping up to one) it doesn’t mean that you are in trouble. When faced with courageous conversations, we can do one of three things:
- Avoid them
- Face them and handle them poorly or
- Face them and handle them well.
Let’s get the tools to handle them well!